Refund & Cancellation Policy
Last updated: June 2, 2026
Quant Solvent LLC ("Quant Solvent," "we," "us," or "our") provides custom professional services — software development and technical consulting — rather than physical goods or a self-service software product. This policy explains how billing, cancellation, and refunds work. Where an executed Master Services Agreement ("MSA") or Statement of Work ("SOW") between Quant Solvent and a client addresses these matters, that agreement controls.
1. How we bill
Most engagements are billed for services already performed. Time-and-materials work is invoiced monthly in arrears for hours actually worked. Fixed-scope projects are invoiced against milestones defined in the SOW. Invoices are payable within fifteen (15) days of receipt.
2. Cancellation
Either party may terminate an ongoing engagement with thirty (30) days' written notice, or as otherwise specified in the applicable SOW. On termination, the client remains responsible for all undisputed fees for work performed through the effective date of termination. Work that has already been delivered or hours already worked are not cancellable retroactively.
3. Refunds
Because we invoice for work already performed, fees for services rendered are generally non-refundable. If a client pays a deposit or advance for work not yet performed and the engagement is cancelled before that work is delivered, the unused, unearned portion of the advance will be refunded.
4. Billing errors and disputes
If you believe an invoice contains an error or you wish to dispute a charge, contact us within fifteen (15) days of the invoice date at clayton@quantsolvent.co. We will review the matter promptly and, where a billing error is confirmed, issue a correction or refund of the affected amount. We aim to resolve good-faith billing disputes without the need for a chargeback.
5. How refunds are issued
Approved refunds are issued to the original payment method through our payment processor, Stripe, and typically appear within five to ten (5–10) business days of approval, depending on your bank or card issuer.
6. Contact
For any question about billing, cancellation, or refunds, contact Quant Solvent at clayton@quantsolvent.co (Nashville, TN 37208).